Frequently Asked Questions Regarding Pharmacy Benefit Changes 2019
MedImpact will be your new PBM starting January 1, 2019. MedImpact works with your health plan to help you get the right prescription drugs to treat your conditions. Our goal is to make it as easy as possible to get you the medication you need.
If you have questions on or after January 1, 2019, please contact a MedImpact representative at (888) 274-9689. If you need assistance prior to January 1, 2019, please contact MHP Customer Service at (888) 327-0671, TTY: 711.
Beginning January 1, 2019 you can access the MedImpact member website through McLaren CONNECT.
You will be able to:
- View your drugs
- Check drug prices
- See lower-cost options
- Find pharmacies near you
- View copayment info
- Check formulary status
- View Prior Authorization (PA) status
MedImpact provides you a large network of pharmacies, such as Walgreens, Meijer, Kroger; however, CVS and Target pharmacies will no longer be in-network. For a complete listing of in-network pharmacies, please see the Provider Directory on MHP website at McLarenHealthPlan.org or call Customer Service at (888) 327-0671, TTY: 711.
Have your pharmacy call the Pharmacy Help Desk on or after January 1, 2019 for assistance.
Pharmacy Help Desk: (888) 274-9689, TTY: 711
Hours: Available 24 hours a day, seven days a week, year around.
Yes. You can get your prescriptions filled at participating retail pharmacies. For a complete listing of in-network pharmacies, please see the Provider Directory on our website at McLarenHealthPlan.org or call Customer Service at (888) 327-0671, TTY: 711.
No. The new mail-order pharmacy is MedImpact Direct®. To get started, call (855) 873-8739, TTY: 711 or have your prescriber fax your prescription to (888) 783-1773. You will need a new 90-day supply prescription from your prescriber. Go to www.medimpactdirect.com for details.
Mail-Order Vendor: MedImpact Direct®
Customer Service: (855) 873-8739, TTY: 711
Email: customerservice@medimpactdirect.com
For security and privacy reasons, please do not include personal health information in your email.
*Applies to McLaren Health Advantage and McLaren Health Plan Community only.
Remaining refills with Magellan will not be transferred to MedImpact Direct®. If you need medication in this transition, refill your prescription with Magellan prior to January 1, 2019. To start service with MedImpact Direct, you will need a 90-day supply prescription for your first custom delivery order.
*Applies to McLaren Health Advantage and McLaren Health Plan Community only.
No. You will get your specialty medications through the AllianceRx Walgreens Prime. They will work with your contracted pharmacies to dispense your medication.
If you are a new patient to AllianceRx Walgreens Prime Specialty Pharmacy, you will need to obtain a new prescription from your doctor. Your doctor or you can call AllianceRx Walgreens Prime Specialty Pharmacy for assistance.
You may also share the below information with your doctor to fax or electronically transmit your prescription directly to the pharmacy. Your prescription must come directly from your doctor in order to be valid.
Specialty Pharmacy: AllianceRx Walgreens Prime
Address: 41460 Haggerty Circle South
City, State: - Canton, MI
Zip Code: - 48188
Telephone: - (888) 282-5166
Fax: - (888) 570-4700
Starting January 1, 2019 visit www.medimpact.com where you can search for medications that are covered under your plan. You will need to register to sign in to your account.
Yes. If you have active PAs with Magellan they will be transferred to MedImpact. If the PA expires before January 1, 2019, you will need to work with your prescriber to get a new PA with MedImpact.
Prescribers can call MedImpact Help Desk: (888) 274-9689 (TTY dial 711) Hours: 24 hours a day, seven days a week
You must present your new ID card to the pharmacy beginning January 1, 2019 to get your prescriptions. Call MHP Customer Service at (888) 327-0671, TTY: 711 for assistance.